FAQ
Frequently Asked Questions
Have a question? We've got answers. If you can't find what you're looking for, contact us at support@nsourshop.com and we'll respond within 24 hours.
📦 Orders & Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Delivery times vary by location:
- United States: 7-15 business days
- Canada: 10-20 business days
- Europe: 10-20 business days
- International: 15-25 business days
Please note that delivery times are estimates and may be affected by customs processing, carrier delays, or peak seasons.
Why does shipping take longer than Amazon or eBay?
That's a fair question, and we want to be completely transparent with you.
We're not Amazon, and we don't try to be. Amazon ships millions of identical mass-produced items from warehouses located minutes away from major cities. That model works for them — but it's not who we are.
NsourShop is a small, independent store built around a different idea: curated pieces that carry meaning. Every item in our collection is selected for its design, its cultural significance, and its story — not because it's the cheapest or the fastest to ship.
Here's what that means for you:
- We don't hold massive inventory. Unlike large retailers, we don't store thousands of units in local warehouses. This keeps our prices fair and our selection intentional.
- We prioritize meaning over speed. Our products are sourced with care, and that process takes time. We'd rather you receive something worth waiting for than something rushed and forgettable.
- We're honest about timelines. We don't promise 2-day shipping because we can't deliver it. What we do promise is a product that arrives as described, with tracking every step of the way.
If speed is your top priority, Amazon will always win. But if you're looking for something with a story behind it — something that isn't mass-produced, mass-shipped, and forgotten by next week — then we're glad you're here.
Thank you for your patience. It means a lot to a small store like ours.
Do you ship internationally?
Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary by destination. You'll see the exact shipping cost at checkout before completing your order.
Do you ship to my country?
We ship to most countries worldwide. To confirm delivery to your location, add your item to cart and enter your address at checkout. If your country isn't listed, contact us at support@nsourshop.com and we'll check for you.
How much does shipping cost?
- Free shipping on orders over $100
- Flat rate of $4.99 on orders under $100
Will I receive a tracking number?
Yes. Once your order ships, you'll receive a tracking number by email. Please allow 24-48 hours for tracking information to update.
My tracking hasn't updated in days. What should I do?
It's normal for tracking to pause occasionally, especially during customs processing or peak seasons. If your tracking shows no movement for 14 days, contact us at support@nsourshop.com and we'll investigate.
What if my order never arrives?
If your tracking shows no movement for 14 days, contact us at support@nsourshop.com and we'll investigate immediately. If your order is confirmed lost, we'll send a replacement or issue a full refund — your choice.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, we ship to PO Boxes and APO/FPO addresses. Please ensure your address is entered correctly at checkout.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also contact us at support@nsourshop.com if you have any issues with tracking.
💰 Customs, Duties & Taxes
Will I have to pay customs fees or import taxes?
International orders may be subject to customs duties, import taxes, or additional fees charged by your country's customs authority. These fees are the customer's responsibility and are not included in the product price or shipping cost.
NsourShop has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country. Please contact your local customs office for more information before placing your order.
What happens if I refuse to pay customs fees?
If you refuse to pay customs fees and the package is returned to us, we will refund the product cost minus any return shipping fees we incur.
↩️ Returns & Refunds
What is your return policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How do I start a return?
Contact us at support@nsourshop.com with your order number and the reason for your return. We will provide you with return instructions and the appropriate return address within 24 hours.
Please do not send any item back without first contacting us. Items sent without prior authorization will not be accepted or refunded.
Who pays for return shipping?
Unless the item is defective, damaged, or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping service.
How long does a refund take?
Once we receive and inspect your return, we'll notify you if the refund is approved. If approved, you'll be refunded on your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process the refund.
Can I exchange an item?
The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What items cannot be returned?
Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, and gift cards.
What if my item arrives damaged or defective?
Please inspect your order upon reception and contact us immediately at support@nsourshop.com if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and make it right.
Do you provide invoices or receipts?
Yes. An order confirmation is sent to your email immediately after purchase, and a receipt is included with your order. If you need a formal invoice for tax or business purposes, contact us at support@nsourshop.com and we'll provide one.
🛍️ Products
Are your products handmade?
Our products are carefully curated for their design, meaning, and cultural significance. We select pieces that carry the spirit of Eastern heritage and make them accessible to customers worldwide.
Will the product look exactly like the photos?
We make every effort to represent our products accurately. However, colors and appearance may vary slightly due to your device's screen settings and configuration.
Do you offer custom or personalized items?
At this time, we do not offer custom or personalized items. If this changes, we'll announce it on our website and social media.
Are your products ethically sourced?
We carefully select our products and work with suppliers who share our commitment to quality and cultural appreciation. We do not make claims about artisan partnerships that we cannot verify.
💳 Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay where available.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers.
Can I cancel or change my order?
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If you need to make a change, contact us at support@nsourshop.com as soon as possible and we'll do our best to help.
Do you offer discounts or promotions?
Yes, we run occasional promotions. The best way to stay updated is to subscribe to our email list and follow us on social media. New subscribers often receive a welcome discount.
🌍 About NsourShop
What is NsourShop?
NsourShop is a curated online store that brings the beauty of Eastern culture to homes around the world. We select pieces that carry meaning — the calligraphy, the geometry, the symbols that have told stories for generations.
Where are you based?
We are based in Amman, Jordan, and we ship to customers worldwide.
How can I contact you?
You can reach us at support@nsourshop.com. We respond within 24 hours.
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale and bulk inquiries. For large orders or business partnerships, contact us at support@nsourshop.com with details about your needs and we'll get back to you within 24 hours.
Still have questions?
Contact us at support@nsourshop.com and we'll get back to you within 24 hours.